Overview
At Aavya Beauty Store, we want you to love every product you purchase from us. We carefully select and deliver beauty and personal care products to ensure the best shopping experience.
If you receive a damaged, defective, incorrect, or incomplete product, you can request a return or replacement according to the terms mentioned in this policy.
Our return request period is 7 days from the date of delivery. Requests made after this period may not be accepted.
Return Eligibility
A product is eligible for return if:
- You received a damaged or defective product.
- You received the wrong product or incorrect quantity.
- The product packaging is damaged during delivery.
- The product is unused, unopened, and in its original packaging.
- The request is submitted within the specified return period.
For hygiene and safety reasons, beauty products that have been opened, used, or tested may not be eligible for return.d.
Non-Returnable Products
Due to the nature of beauty and personal care products, certain items cannot be returned, including:
Gift cards or promotional products
Opened or used skincare products
Used makeup products
Personal care items with broken seals
Products without original packaging
Clearance or discounted sale items
How to Request a Return
To initiate a return:
- Contact our customer support team with your order details.
- Share your order number, product details, and reason for return.
- Provide clear images/videos of the product if it is damaged or incorrect.
- Wait for return approval from our team.
Once approved, we will guide you through the return or replacement process.
Damaged or Wrong Product Received
If you receive a damaged, defective, or incorrect item, please inform us within 48 hours of delivery.
Please provide:
- Order number
- Product images
- Packaging images
- Details of the issue
Our team will review your request and provide the best possible solution.
Refund Policy
Once your return request is approved and the product is received (if applicable), our team will inspect the item.
If approved:
- Refunds will be processed to your original payment method.
- Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.
- Shipping charges are non-refundable unless the product received was damaged or incorrect.
Replacement Policy
We offer replacements for products that are:
- Damaged during delivery
- Defective
- Incorrectly shipped
Replacement requests are subject to product availability.
Order Cancellation
TOrders can be cancelled only before they are shipped.
Once an order has been dispatched, cancellation requests may not be accepted.
Late or Missing Refunds
If you have not received your refund:
Reach out to our support team if the issue continues.
Check your bank account or payment wallet.
Contact your payment provider.
Contact your bank for processing updates.
Contact Us
If you have any questions about returns, refunds, or your order, please contact us:
aavyabeautystore@gmail.com
Thank you for shopping with Aavya Beauty Store. We appreciate your trust and are committed to providing quality beauty products and customer service.
